物業管理的創新科技新趨勢 - 了解人工智慧 (AI) 和聊天機器人技術如何為物業管理建構多國語言的高效客戶服務

(此課程簡介只提供英文版)

Course Objective

The course aims to equip property management practitioners with the necessary knowledge and practical skills to leverage AI and chatbot technology so that they are able to provide responsive customer service in multiple languages. Participants will gain a comprehensive understanding of AI-driven chatbots and explore real-world applications through live demonstration on adopting multilingual chatbots.

Upon completion of this course, participants are expected to be able to:

• Understand the fundamentals of AI and chatbot technology
• Comprehend the role of AI-driven chatbots in delivering efficient multilingual customer service
• Explore practical use cases and applications of chatbots in diverse language scenarios
• Gain skills from live demonstrations on adopting multilingual chatbot
• Learn to integrate chatbot technology seamlessly into customer service operations