Property Management Fundamentals - Short Course

Course includes

• 2 Talks (about 3 hours each)
• 2 Workshops (about 3.5 hours each)
• 1 Site Visit (about   2 hours)

Course objective

The course aims to provide trainees with a basic understanding of property management services and the industry. Through seminars, workshops and site visit, trainees can develop basic knowledge in property management, customer service skills and knowledge of occupational safety and health.

Course Outline

Talk 1: Thu 09:30 - 12:30

Introduction to the Property Management Industry

1. Property Management industry overview
2. Career development ladder
3. Functions and Importance of Property Management
4. Introduction to Property Management systems
5. Basic understanding of Building Services
6. Introduction of Industrial Partner

Talk 2: Thu 09:30 - 12:30

Property Management Services

1. Scope of work of Property Management Services
2. Common Issues in building management
3. Basic legal knowledge for Property Management
4. Code of Conduct
5. Tenant management in commercial building
6. Carpark management

Workshop 1: Thu 09:15 - 12:45

Customer and Tenant Management

1. Common inquiries / complaints from customers
2. Tips for handling customer inquiries / complaints
3. Ways to handle customer problems
4. Tenant Services – Points to Note for Tenant Move-in and out
5. Common enquiries / requests from tenants
6. Dealing with emergencies

Workshop 2: Thu 09:15 - 12:45

Facilities Management and Safety

1. Facilities maintenance and repair works
2. Tips for building / facilities check
3. Green facility management
4. Occupational safety and health issues in building management

Site Visit: Thu 10:00 - 12:00
Date and time to be confirmed after the commencement of the course

Medium of Instruction

Training activities are mainly delivered in Cantonese

Training Fee

HK$1,200- per head